Thursday, July 12, 2007

Trek Bike Helmet

One of the pieces of the ZipTite (the part that helps hold the helmet snugly to your head) on my Trek Sonic bike helmet recently broke. I emailed Customer Service from Trek's webiste and asked if there was any way that I could find a replacement for the part. Not only did they email me back unbelievably quickly, but once they identified the exact part that they needed from a few emails back and forth, they asked for my address and are sending me the replacement part for free. I've had the helmet for 2.5 years and they are sending me the part no questions asked. I was really impressed.

Pictured here is my beautiful bike helmet on a ride on the Rio Grande in Brownsville (Mexico in the background) taken last spring.
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